Refund & Return Policy

1. Returns Eligibility

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be in original packaging
• The return request must be made within 14 days of receiving your order
• Proof of purchase (order number or receipt) is required

Certain items may not be eligible for return due to hygiene or safety reasons.

2. Non-Returnable Items

The following items are generally non-returnable:

• Personal care or hygiene products
• Perishable goods
• Gift cards
• Clearance or final sale items
• Items damaged due to misuse

3. Return Process

To initiate a return:

• Contact us at info@mahgoods.com
• Provide your order number and reason for return
• Our support team will review your request
• If approved, you will receive return instructions

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing time may take 5–10 business days depending on your bank or payment provider

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order number
• Clear photos of the issue

We will offer a replacement, refund, or store credit depending on the situation.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us via email.

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your credit card company or payment provider
• Contact your bank, as processing time may vary

If you still have not received your refund, please contact us at info@mahgoods.com.

8. Cancellation of Orders

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process.

9. Changes to This Policy

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about returns or refunds, please contact: